Frequently Asked Questions

We know there can be a lot to think about when you’re looking for support. This page answers some of the questions we’re often asked about referrals, appointments, fees, assessments, and getting started.

If you can’t find what you’re looking for, you’re welcome to get in touch with our team.

Getting started

  • No. You do not need a referral to book an appointment with us.

    If you would like to access a Medicare rebate for psychology, you will usually need a valid referral and Mental Health Care Plan from your GP, psychiatrist, or paediatrician.

    If you would like to access a Medicare rebate for occupational therapy, you will usually need a GP chronic condition management plan from your GP.

    Eligibility and rebate access depend on Medicare criteria and your individual circumstances

  • Yes. If you’re unsure where to start, our admin team can talk through what you’re looking for and help guide you toward the practitioner or service that feels like the best fit.

  • You can get in touch by online enquiry, phone, or email. Our team will talk with you about what you’re looking for, answer any early questions, and guide you through the next steps.

  • Yes. Our team works across different age groups and life stages. The most suitable practitioner will depend on the kind of support you’re looking for and who the support is for.

  • That’s okay. You do not need to have everything figured out before reaching out. Our team can help you think through what you’re looking for and guide you toward the most suitable starting point.

Appointments and fees

  • Fees vary depending on the practitioner, service type, and appointment time. As at May, 2026 our fees are:

    • Clinical Psychologist: $280 initial, $265 subsequent

    • Registered Psychologist: $230-$235 initial and $220-$225 subsequent. After-hours appointments (5pm & 6pm): $245-$250

    • Provisional Psychologist: $110 all sessions

    • Occupational Therapist: $243.49 initial and $193.99 subsequent

    A 50% deposit is required for initial appointments.

    We also offer a limited number of reduced-fee services for clients experiencing financial hardship who meet eligibility criteria.

    Please contact our team if you’d like help understanding the fee that applies to your appointment.

  • Medicare rebates may be available for some services, depending on the type of support and the referral you have.

    If you have a valid Mental Health Care Plan, Medicare rebates may be available for psychology appointments:

    • Clinical Psychologist rebate: $145.25

    • Registered Psychologist rebate: $98.95

    For occupational therapy, Medicare rebates may be available under a GP chronic condition management plan.

    • Occupational Therapist rebate: $61.80

  • Yes. We accept self-managed and plan-managed NDIS participants.

    If you’re unsure whether a service is the right fit for your plan or goals, our team can help talk this through with you.

  • Session length can vary depending on the practitioner and service type.

    Most therapy sessions are 50 minutes. Assessment appointments are usually longer and may be up to 2 hours, depending on the type of assessment and what is involved on the day.

  • Some practitioners do offer after-school or after-work appointments up until 7pm. Availability varies, so please contact us to discuss current options.

  • Some services and practitioners offer telehealth, depending on the type of support or assessment. Please contact our team if you’d like to discuss whether telehealth may be available or suitable.

  • We understand that plans can change, and we ask for as much notice as possible if you need to cancel or reschedule. Because appointment times are reserved especially for you, late cancellation fees may apply.

    We ask for at least 48 hours’ notice if you need to cancel or reschedule.

    • Within 48 hours: 50% of the session fee

    • Within 24 hours or non-attendance: 100% of the session fee

    If we are able to fill the cancelled appointment time with another client, no cancellation fee will be charged.

Assessments

  • We offer psychology and occupational therapy assessments, including:

    • psychoeducational assessments

    • Autism and ADHD assessments

    • OT assessments (e.g, motor skills, sensory profiles)

    • Functional Capacity Assessments

    Additional reports may sometimes be requested for NDIS or DSP purposes.

  • Psychoeducational assessments are for children aged 6+ and adolescents. They can help build understanding of how a young person learns, thinks, concentrates, remembers, and manages everyday learning demands.

    They may be helpful when there are questions about dyslexia, dyscalculia, giftedness, intellectual disability, attention, concentration, memory, organisation, or broader learning and school-related concerns.

  • Yes. We offer Autism and ADHD assessments for children, adolescents, and adults.

    Medicare rebates may be available in some circumstances for eligible clients under 25 referred by a paediatrician or psychiatrist.

    Please note that Psychologists in Australia do not prescribe medication. If ADHD medication is being considered, a Paediatrician or Psychiatrist is required.

  • Yes. Our Autism and ADHD assessments aim to be supportive, strengths-based, and neurodiversity-affirming.

    At the same time, for diagnostic, reporting, and funding purposes, the assessment process may still need to use formal medical and deficit-based language where this is required by diagnostic frameworks, external agencies, or funding bodies. Where this occurs, we aim to balance those requirements with a respectful and affirming approach that recognises the whole person, not just areas of difficulty.

  • The assessment process usually begins with information gathering, where the practitioner gathers information about the current concerns, background history, development, and day-to-day functioning.

    Depending on the type of assessment, this may also include questionnaires, interviews, school reports, standardised assessment tools, and information from parents, carers, teachers, support people, or other relevant adults.

    After all assessment measures are completed, a feedback session is usually arranged around 4–6 weeks later, and the report generally follows 1–2 weeks after the feedback session.

  • Assessment fees vary depending on the type of assessment and whether one or more areas are being explored. Please contact our administration team for guidance and an estimated cost based on your needs.

  • In many cases, yes. Depending on the type of assessment, reports may include findings, recommendations, and practical next steps that can help guide support at home, school, work, or in everyday life

  • Sometimes.

    Additional reports may be requested for NDIS or DSP purposes, depending on the person’s circumstances and what information is needed. Please note that these may involve additional time and fees depending on the type of report required.

Practical questions

  • No. Psychologists in Australia do not prescribe medication.

  • Yes. What you share with your practitioner is generally confidential.

    There are some limits to confidentiality, such as where there are serious concerns about safety, where information is required by law, or where there is consent to share information with another person or service. Your practitioner will talk through confidentiality with you at the beginning of the process.

  • n many cases, yes. This will depend on the type of appointment and what is clinically appropriate. If you would like someone to attend with you, please let us know when booking.

  • Yes. We send SMS appointment reminders 72 hours before your appointment to help make the process a little easier to keep track of.

    If your phone number changes, please let our team know so we can make sure reminders reach you.

  • Involve Health Hub is located in Aspley, North Brisbane.

    Our clinic is directly above the Cheesecake Shop, with entry to the stairs next to Aspley Elite Dental.

  • Free parking is available on site. To access free parking, please register your car using the QR code located in the car park or inside the clinic.

  • If there is anything specific needed for your appointment, our team will let you know in advance. For many appointments, it is simply helpful to arrive a few minutes early and bring any relevant referral or paperwork if you have it.

  • You can contact us by phone, email, text message, or by submitting an enquiry through the website.

    You can leave a voicemail at any time, even after hours, and our admin team will respond to you when they are next in the clinic.

If you’re not sure where to start or you can’t find the answer you’re looking for, our team is happy to help.

Still have a question?

Make an enquiry

Call (07) 3482 3466